Jakarta, January 20, 2025 – At the beginning of 2025, PT Jasnita Telekomindo (JAST) successfully earned the trust to serve the Contact Center of the Ministry of Education, Culture, Research, and Technology (Kemendikdasmen) with a three-year umbrella contract. This is a significant achievement for JAST, further solidifying its position as a leader in the Contact Center solutions industry in Indonesia.

With this achievement, combined with the ongoing 2024 projects that have been extended, JAST has managed to generate revenue exceeding 30% of the revenue in 2024. This success shows that JAST continues to grow and expand, as well as broaden its service portfolio to meet the diverse needs of clients, including government agencies and state institutions.

JAST hopes that the success of this tender will pave the way for other new projects that will further optimize the quality and capacity of the services provided. The company is very enthusiastic and optimistic that more opportunities for growth will emerge, especially with the increasing number of government institutions and the public sector requiring reliable Contact Center solutions.

With this project now officially recorded, JAST has provided more than 500 Contact Center agents spread across several major cities such as Semarang, Yogyakarta, and Jakarta. These services involve collaborations with a number of clients from state institutions and government agencies that require efficient and responsive communication systems to serve the public. This includes not only the provision of Contact Center agents but also infrastructure such as internet access, hardware, and the Contact Center platform developed by the JAST team.

As the demand for professional and integrated Contact Center services continues to grow, JAST is ready to continue delivering the best services supported by advanced technology and an experienced team. "This success is a great first step for JAST in 2025, and we believe it will open more opportunities to continue growing and make a positive contribution to the public sector," added the President Director of JAST.

About JAST Contact Center
PT Jasnita Telekomindo Tbk. (JAST) is a Contact Center service provider committed to delivering professional and efficient communication solutions. JAST has obtained a Contact Center operation license from the Ministry of Communication and Information Technology of the Republic of Indonesia (Kemkominfo RI), formerly known as Kominfo RI, as well as a license for providing human resources procurement, specifically for the provision of Contact Center agents.

With years of experience, JAST has built trust by providing comprehensive and reliable Contact Center services, which include applications, telecommunications infrastructure, internet access, and service numbers necessary to effectively support Contact Center operations. JAST’s Contact Center services include various features designed to enhance the customer experience, such as information management, customer service, and multi-channel support including phone, email, and live chat. With a well-trained team of agents and continuously updated technology, JAST ensures optimal and responsive service quality for each of its clients.

As a licensed Contact Center service provider with extensive experience in information and communication technology, JAST continues to innovate to meet the growing communication needs and provide the best solutions for every client, both in the public and private sectors.