East Java Provincial Government Will Use a Single Call Center Access Code from PT Jasnita Telekomindo Tbk.
At the beginning of this year 2024, the East Java Provincial Government submitted a request for a single access code with the number 1500 979 to PT Jasnita Telekomindo Tbk (JAST). This application is a strategic step to increase the affordability and accessibility of government services for the people of East Java. JAST as the party that provides this single access code is able to participate in supporting the Provincial Government's initiatives to improve public services. This step is one of various efforts made by the regional government to increase efficiency and ease of access for the community in accessing government services, as well as showing their commitment to providing better services to the people of East Java.
Call Center 1500 979 is a replacement for the existing number 1500 117 which was previously used specifically for dealing with Covid-19. In the future, this number will be intended for the people of East Java as a free information, complaints and aspirations service center. This service is used as a medium to facilitate communication and provide certainty regarding information in an accurate, fast and measurable manner. This ease of access is certainly very beneficial for the important role of the East Java Provincial Government in bridging the interests of the community when they experience obstacles in obtaining public service rights from the East Java Provincial Government. It is hoped that this service will be able to create services that are transparent, responsive, and meet the needs of the people of East Java.
The provision of JAST services in this work consists of Call Center 1500 979 services, ICT infrastructure and interconnection. The work contract that is being prepared is planned to last for 12 (two months), thereby increasing the Company's clients from government agencies. In line with that, JAST can take part in assisting the Government in government services.
By taking an active role in this work, JAST hopes to build long-term, mutually beneficial collaborations with governments and other institutions. The Company is optimistic that this effort will open up new opportunities in providing sustainable added value to clients and society