WhatsApp Business is an incredibly useful tool for business owners to communicate efficiently with customers. One of the best features of WhatsApp Business is the ability to set up automated messages. With automated messages, you can provide quick responses to customers, even when you are unable to reply directly. In this article, we will discuss several automated message templates that can be used in various situations.

Types of Automated Messages in WhatsApp Business

Before we look at specific examples, it’s important to understand the types of automated messages available in WhatsApp Business:

1. Greeting Message: A message sent when a customer contacts you for the first time.
2. Away Message: A message sent when you cannot respond, such as outside of business hours.
3. Quick Replies: Predefined responses are used to quickly answer common questions.

Example Automated Message Templates

1. Greeting Messages

• "Hello! Thank you for contacting [Business Name]. Our team will get back to you shortly. Please hold on!"
• "Welcome to [Business Name]! We’re glad you reached out. Please provide your name and the product you need."
• "Hi! Thank you for your message to [Business Name]. We will respond to your inquiry shortly."

2. Away Messages

• "Hello! Thank you for reaching out. We are currently unavailable and will respond to your message during our business hours, which are [business hours]."
• "Thank you for your message! We are unable to respond at this time. We will get back to you as soon as we reopen, or you can contact us during [business hours]."
• "Hi! We have received your message, but our business hours have ended. We will reply to your message at [opening hours]. Thank you!"

3. Quick Replies

• "Thank you for asking about [product/service]. We will provide more information shortly."
• "We are glad to hear about your interest in [product/service]. Please check out more details at [product link]."
• "Hello! How can we assist you? Feel free to ask about our products or services."

4. Order Confirmation

• "Thank you for placing an order with [Business Name]! Your order has been received and is being processed."
• "We have received your order and will process it shortly. Your order number is [order number]."
• "Your order has been successfully placed! We will inform you of the shipping status as soon as possible."

5. Customer Feedback Request

• "We would love to hear your feedback! Please let us know how your experience with [Business Name] was."
• "Thank you for shopping with us! If you have any suggestions or comments, please feel free to let us know."
• "We value feedback from our customers! How was your shopping experience at [Business Name]?"

Automated messages in WhatsApp Business are a valuable tool for enhancing communication efficiency with customers. By using the right automated message templates, your business can provide quick and professional responses to customers, even when your team is unavailable. Be sure to customize each template to fit your business style and needs, making them more personal and relevant for your customers. You can also use the message template on TOSChat omnichannel. Send the template to various channels such as social media Facebook & Instagram, or live chat.